selamat tahun baru

2011 sampai ke penghujungnya.... dan 2012 menjengah wajahnya... yang tinggal menjadi sejarah... yang mendatang menjadi harapan...

dan langkah kita akan terus ke hadapan... sesekali menoleh ke belakang agar langkah seterusnya tidak sumbang atau menyebabkan kita terjerumus ke dalam lubang....

tahun berganti, usia pun menginjak naik.... ingatlah... semakin jauh kita melangkah, semakin hampir kita tiba ke destinasi, sedar tak sedar, perjalanan hidup kita semakin pendek... maka beringatlah....

memang banyak kenangan pahit manis sepanjang 2011... tepat jam 12 pagi, hari baru, bulan baru dan tahun baru datang dengan seribu satu misteri di hadapan untuk kita tempuhi.... walau secermat mana kita mencorak perancangan untuk tahun hadapan, tuhan akan menentukannya...

akhir kata, selamat tahun baru... dan selamat bertemu dengan guru baru, guru yang terbaik untuk sepanjang kehidupan iaitu....

pengalaman...

buah dabai, zaitun dari sibu

zaitun sibu, hmmm menarik nama ni. buah dabai, nama yang diberi oleh penduduk tempatan dan boleh didapati di tebing sungai mula diuji untuk ditanam seara komersil. nampak sedap buah ni... harap-harap tak lama lagi penduduk semenanjung boleh diperkenalkan dengan buah ni...

lagi satu, biji buah ni jika dipecahkan, isinya seperti kacang yang rangup... ada potensi dijadikan snek....

ais krim nira, ermmm sedapnya

ais krim nira, tak pernah pulak aku dengar aiskrim ni di pasaran. masih dalam kajian barangkali. atau belum dipasarkan lagi. tak kisahlah... yang penting ianya berpotensi untuk dikomersilkan...

7 Tips for Getting Compensated After a Travel Problem

as a person who get involve with customer service industry for some years, i have to agree with this tips and highly recommended this.

If u are an avid or occasional traveller and facing difficulties, this is the great way to deal with. so, keep your anger at bay, smile, low your tone but firm...

i'm sure you will smile wider...

sumber : http://finance.yahoo.com/news/7-tips-for-getting-compensated-after-a-travel-problem.html


Recently, a Money Talks News reader told me she received 15,000 extra miles shortly after completing a 1,200-mile flight. She’d gotten them at my suggestion by writing a three-sentence email to the carrier, detailing her dissatisfaction with the flight. She promptly received the miles from the airline as a gesture of good will.

Travel was once an experience to be savored, but these days it’s too often an ordeal. For example, while airlines can’t control the weather, they often fail to effectively communicate delays – or to otherwise treat their customers with respect.

When a trip goes wrong, travelers often feel like writing a harsh letter to the airline, hotel, or rental car agency. While mistreated customers do deserve compensation, there’s a right way and a wrong way to express dissatisfaction. The correct letter will result in a reply with some form of compensation, while the wrong message will only receive a generic response – and no gesture of good will.

Here’s the right way to complain...

1. Try resolving the problem onsite. Some travel service providers have managers who actually care about your satisfaction. If you’re unhappy with your hotel room or your rental car experience, find a manager and tell him or her that you’re dissatisfied. Not surprisingly, this tactic is less effective with airlines.

2. Be brief. When it comes to written correspondence, always put yourself in the shoes of the reader. How would you feel about spending all day reading long letters that begin, “I was traveling to Spokane to visit my Aunt Martha on her birthday last Thursday….?” Trim it down to a paragraph that begins along the lines of, “I boarded Flight 179 from Minneapolis to Spokane on October 17.” Sticking to the facts will allow the reader to quickly determine the core issue, saving your time and theirs.

3. Be polite. It’s understandable that people get emotionally charged during travel delays and disappointments. Once you return home and collect yourself, compose a professional correspondence describing the service failures you experienced – and that were within the company’s control. Refrain from sarcasm, profanities, and personal insults.

4. Document the problem. Travel companies can be inundated with tales of woe from everyone who feels that they weren’t treated like royalty. Naturally, they’re skeptical of extraordinary claims. Therefore, if your carpet was soiled in your hotel room, take a picture of it with your phone and include it in your email. If you have the names of the employees you spoke with during your travels, include that as well. Of course, always try to include as many ticket numbers and confirmation codes as you can, as well as your loyalty program account information.

5. When demanding cash, be specific. In most cases, companies will only compensate you with their points, miles, or perhaps a voucher for future use. Personally, if that’s all I expect for the transgression, I treat it as a gift and ask for bonus miles. On the other hand, if I feel I’m due a refund or a cash reimbursement, I’m always careful to detail specific charges. If you incurred additional travel expenses as a result of a mistake that was entirely within the control of the company, include a copy of those receipts as well.

6. Offer loyalty, not threats. So many travelers write to airlines, hotels, or rental car companies insisting that their experience was so bad, they’ll never use their services again. If you do that, many of these companies will take you at your word – and not bother to offer you compensation. Instead, briefly remind them of your loyalty and the travel decisions of others that you have influence over, such as family or coworkers whom you book travel for. Express your dissatisfaction and thank them for looking into this matter. They will get the idea.

7. Pay a compliment every now and then. Travel experiences can go horribly wrong, but there are still many people out there working very hard to get you safely where you’re going – and take care of you when you get there. When you meet employees who go above and beyond, tell their managers. Not only is it the right thing to do, but companies occasionally throw a few points or miles your way just for being a good customer and giving them feedback.

      By effectively alerting travel companies about actual service failures, and successes, you are actually helping them to improve their quality. Should the airline, hotel, or rental card company choose to compensate you, so much the better. Otherwise, you know where not to take your business in the future.

How to extend your smartphone’s battery life

 No matter what type of smartphone you have, the device can serve as your MP3 player, digital camera, gaming system, and even your TV while you're out and about — as long as you have battery power. If it seems like smarter phones are getting less life out of their batteries... you're absolutely right. Smartphones can help you get a lot done while traveling, but if you're doing a lot on one in a day, you're apt to see your screen go dark long before the sun goes down.

Watching out for a few small things during your day, however, can help extend battery life on your trusty device and make sure you've got enough juice to make it all day and well into the night.

Mixed signals
It takes extra juice for your smartphone to search for a data connection. If you're somewhere where you won't get a signal, like an airplane or subway, putting your phone in airplane mode or turning it off altogether will prevent it from draining your battery. Turning your phone on does require a bit of extra power, so it's best to save shutting it off for times when you plan to leave it off for a while, rather than something like a 20-minute subway ride to work in the morning. Thinking of it as car mode or subway mode instead of airplane mode might just be the mental trick you need!
Likewise, turn off wifi when you don't need it. When it's active, your phone scans for available wifi connections constantly, which kills battery life. If you're using the wifi in a coffee shop or bookstore, remember to disable that connection when you're done to avoid draining your battery while you're on the road.

Focus on the task at hand
Sure, you can have your email open, search for directions to a local restaurant, watch a video on YouTube, and play Angry Birds at the same time — but chances are you're really only focused on one of those tasks. Everything you have open on your phone is using some amount of battery power. Try to focus on doing just one thing at a time on your phone, and close unnecessary applications to keep them from draining your battery.
Things like your GPS and the bluetooth connection you use to connect to your hands-free device in the car gobble up a ton of battery power and are of no use to you unless you're doing a few specific tasks. 

Bright future
Bright screens look great but are a huge drain on your phone's battery. To stretch your phone's life, go into the controls or settings and dim the backlight or brightness of your screen. While the dimmest setting might be difficult to read (especially if you're somewhere brightly lit), something toward the middle will extend your battery life without putting too much strain on your eyes. If your phone has an auto-brightness option, using that can be a one-step solution to balancing battery life and ease of reading.
Along those same lines, try to avoid using animated backgrounds on your phone. Remember, the less you ask of your phone, the less it draws on your battery.

Bad vibrations
It takes more battery power for your phone to vibrate than it does to ring. While you absolutely want to have your phone on vibrate (or turned off) when you're at a movie or in a meeting, keeping your ringer on at other times can help extend battery life.

Mandatory nap time
Just as you would with a toddler, the easiest way to make sure your smartphone's battery lasts all night is to give it a nap at some point during the day. If you're headed into a meeting for a few hours, turn off your phone and leave it in your desk. Likewise, if you're out to dinner with close friends or on a date, turn off your phone and focus on your companions. Not only will you look like a better employee and friend for focusing on the people around you in real life, you'll also save that much more juice for later.

Still having trouble?
If you still find yourself running out of battery life before the end of the day, plug into a charging bag or use an external battery pack such as Morphie's JuicePack to strap on some extra power for the road.

This article was written by Emily Price and originally appeared on Tecca